This is the hardest part of tax season. The rush is over and the end is not in sight. This is the time that returns trickle in but not enough to keep really busy. As I dig out of the rush, I become aware of who had not yet in, and wonder if they are just late or if they will be in at all. I know I will lose customers each year but I would like to know why. Especially if there was a problem with my service. I can't fix what I don't know is a problem. If you want to tell me about a problem you had with my service, please let me know. If you want anonymity, put it in as a comment to one of the posts.