One of the better services that the IRS provides to the tax
pro community is e-Services. e-Services is a web based suite of tools that can
help tax pros resolve problems their clients are having with the IRS. It allows
the preparer to file forms 2848 (Power of Attorney and Declaration of
Representation) and 8821 (Tax Information Authorization) with the IRS, get transcripts
of their clients returns or accounts, resolve account issues by secure e-mail, match
TIN with names and create or modify their e-File Applications. Recently, the
Treasury Inspector General for Tax Administration (TIGTA) has looked at
e-Services and found some concerns.
TIGTA’s concerns are
centered on Disclosure Authorizations (Forms 2848 and 8821). They have found that some IRS employees
are accessing information through e-Services that they shouldn’t access, some
preparers do not have signed copies of Forms 2848 and 8821 before they file the
forms online, that some preparers are using Form 2848 to access transcripts and
some preparers are using Form 2848 when they shouldn’t.
As an Enrolled Agent (EA), I have the ability to represent
clients before the IRS. To do that, I need a completed Form 2848 (Power of
Attorney) on file with the IRS. If possible, I want to be able to file that
form through e-service. If I mail or fax the form, there is a processing delay
before I can access the information I need. What TIGTA found was that about
8.3% of the taxpayers they surveyed didn’t sign a completed Form 4828 before
the tax preparer filed it through e-Services.
TIGTA is also concerned that Form 2848 is being used just to
get transcripts. From reading the report, if I just need to get a transcript of
a client’s wage and income for a year so I can prepare a return, TIGTA would
say I need to use Form 8821 instead of the Form 2848. If I need the same
transcript to deal with a CP2000 notice where I will be representing the
client, then I can use the Form 2848.
Only EAs, CPAs and Attorneys can represent any client. An un-enrolled
preparer or a RTRP can only represent a client (with a Form 2848) when they
signed the return and they’re limited what they can do then. TIGTA found that
many were fling Form 2848 when they were not eligible to file the form.
Finally, some IRS employees are accessing e-Service to get
taxpayer info (from transcripts and disclosure authorizations) that they
normally wouldn’t be able to get.
The IRS generally agreed with TIGTA that there are changes
that can be made to the e-Service program that will lessen the issues TIGTA
found. They will work to educate tax pros as to who is allowed to use the Power
of Attorney (Form 2848) and having a completed and signed copy on file at all
times. They didn’t go as far as agreeing to create the compliance verification
program TIGTA suggested. The IRS also agreed their employees shouldn’t have
access e-Services and requested TITGAs supporting info to further investigate
each case.
The big issue is that the IRS doesn’t have a problem with
tax pros using a form 2848 to get transcripts but TIGTA does. My thinking is
that I don’t know what I will find on the transcripts I request and if I don’t
start with the Form 2848 (the most expansive) then I may need to bring the
client back in and get it signed later. (As long as you are eligible to use
Form 2848.)
It seems that the tax pro issues are based in the recent
changes in licensing, Circular 230, and the business of preparing taxes. Too
many preparers need to acknowledge that the rules have changed and follow the
current rules.
McIntire
Tax Center - on Facebook
- on Google+ - or Twitter @ mactax.